If you’re using HappyFox as your SaaS support platform and are looking to create a more satisfying customer experience, you need to integrate your system with CDC Software.
CDC provides a linkage to major telephony systems for computer telephony integration (CTI) and allows users to view customer requests and deploy responses in a timely fashion. Together, the integration combines the support of the enterprise-grade help desk ticketing system with the ability to link all major telephony systems with other mission critical contact center systems to excel customer experience.
And CDC’s HappyFox CTI platform can be up and running within weeks, at a fraction of the time and expense a custom integration project would take.
Integrate Your HappyFox CRM or Helpdesk with these VoIP and Telephony Systems:
Don’t see your VoIP or telephony system? We can probably add it or connect via the MuleSoft iPaaS platform in a few weeks!
HappyFox CTI Features
Agent Screenpop
CDC can display the actionable data you want your Agents to have from a Ticket via screenpop as soon as they take a call, including previous users and Tickets related to the caller.
Ticket Generation
Tickets can be generated automatically based on pre-set rules, or created instantly by Agents in HappyFox.
Click2Call
Agents can dial any phone number in a User profile or Ticket via softphone embedded within the HappyFox app, and—if needed—transfer the call to another agent quickly and seamlessly.
Implementation Options
CDC can be safely and securely implemented in the cloud, on premise, or as a hybrid of the two.
Rapid Deployment
CDC does not require custom integration work. Our library of pre-built telephony connectors let you tie any system to HappyFox in as little as a few days.
Fair, Flexible Pricing
CDC is priced on a per-seat subscription basis, rather than a large up-front capital expenditure. That means you pay for only what you use.
