RESOURCE CENTER

Packed with guides, datasheets and videos, the CDC Resource Center is your one-stop shop for information on maximizing the efficiency of your telephony systems.

3 Rules for Quick, Easy and Budget-Friendly Telephony – CRM Integration

In this guide, we walk through how you can minimize the risk of your investment when selecting a CTI solution for your telephony system and CRM platform.

3 Rules for Quick, Easy and Budget-friendly Telephony – Freshdesk Integration

In this guide, we walk through how you can minimize the risk of your investment when selecting a CTI solution for your telephony system and Freshdesk platform.

How to Unlock CRM Data for Exceptional Contact Center Service

In this guide, we discuss how integrating your telephony system with a CRM can help your contact center meet expectations for speedy service and better customer experience.

How to Unlock CRM Data for Exceptional Contact Center Service – Freshdesk

In this guide, we discuss how integrating your telephony system with a CRM like Freshdesk can help your contact center meet expectations for speedy service and better customer experience.

How to Enhance Your Current Zendesk CRM for for Exceptional Contact Center Service

In this guide, we discuss how to use your Zendesk CRM CTI integration to facilitate more efficient call handling and an overall satisfying customer experience.

CDC Software’s highly configurable vendor agnostic iPaaS platform, allows businesses to connect their siloed data and systems seamlessly and in real-time.

CDC has developed a service that enables a positive customer experience by greatly reducing the time, effort and expense required to implement CTI.

CDC has truly changed the way businesses handle traditionally complex system integrations, which creates a positive impact on the customer experience.

The sole purpose of this Documentation is to provide the recipient with information about Administration and Configuration.